Privacy and Cookies Policy

 

Privacy Policy Summary

 

We are committed to ensuring that any personal data that you provide us with is kept in a secure environment for the necessary amount of time to carry out your requests and provide a valuable service to you.  

 

We collect the outlined information below so that the services we deliver are accurate and suitable. Data provided will only be used to administer and deliver the services that you have requested. 

 

We use this data to correspond with you regarding: 

Placement of your order,

Correspondence with you about your order,

Payment,

Sending and delivery,

To check the quality of the services that we provide to you. 

If you subscribe to our email marketing, we will send emails that we feel will be of interest to you. You can unsubscribe at any time. 

 

We will not sell or distribute your personal information to third parties, 

unless we have your permission or we are required to by law. 

Your data may be stored through our website building platform, Wix.com. 

Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. If you have any questions or concerns about your personal information, or would like to know more, please contact us at: themidnightmousesuffolk@gmail.com

Please see our Privacy Policy in full below. 

To view our Cookies Policy, please scroll to the bottom of this page. 

 

Full Policy 

 

Owner and Data Controller: 

Midnight Mouse Suffolk, 

Cavendish, 

Suffolk, 

England, 

United Kingdom

 

Contact: themidnightmousesuffolk@gmail.com

 

This is the Privacy Policy of Midnight Mouse Suffolk, referred to as  (“us”, “we”, or “our”). 

 

 

Introduction and Our Commitment to Privacy

This notice describes how and what we collect, store, transfer, use and protect the personally identifiable information you provide. By interacting with us, you are accepting the practices described in this Privacy Policy. Our website host, Wix.com, explains and reassures us that they are  100% committed to data protection and provide us with all of the GDPR compliant tools. 

This notice also applies to personal data collected not only through our website, but any personal data that you share through social media platforms including Instagram, Facebook and Facebook Messenger where we are found using the handle @midnightmousesuffolk

 

The type of personal information we collect 

Personal information is any information that can be used to identify a living person. 

Among the types of Personal Data that we and our platforms are required to collect to act upon your request, by itself or through third parties, there are: email address; first name; last name; date of birth; Cookies; Usage Data; phone number; website traffic; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Data communicated while using the service. Through our website we receive, collect and store any information you enter or provide us in any other way such as during payment, when leaving a review or sending a message through the chat box. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We collect the personally identifiable information you choose to fill in when placing an order with us in person on a form or that you may choose to give us in some other way (such as by email, through our social media pages Facebook or Instagram, through which we use the direct messaging services, or by telephone). According to our website provider, wix.com collect: 

Contact details, Activities, Orders, Invoices and Other. You can choose not to provide certain information, but you may not be able to take advantage of our services and features should you do so.

How do we communicate with site visitors? 

We may contact you to notify you regarding order, when responding to ‘Back in Stock Requests’ made by you, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our product/business or as otherwise necessary to contact you about the services you have requested from us. For these purposes, we may contact you via email, telephone or post.  If you subscribe to our mailing list, we will send marketing emails which we feel will benefit you. You can unsubscribe at any time by clicking the 'unsubscribe' button on the email that we have sent.

 

How we get the personal information and why we have it

We collect and use the information that you have given us in order to ensure that the services and products we deliver are accurate and suitable. This information will only be used to administer and deliver the services that you have requested. 

We will use this data during:

 

Placement of your order,

Accepting the design and price outlined, 

Correspondence with you about your order only,

Payment which is completed through PayPal

Sending your order to your chosen address

To check the quality of the services that we provide to you;

We may also need to use some information about you to: 

a) Deliver advice and support to you that you have requested from us;

b) Manage those services we provide to you; 

c) Help to investigate any complaints you have about the services we provide to you 

d) Keep track of the amount of costs you may have incurred on instructing us to act on your behalf in providing those services you request us to provide;

e) Check the quality of the services that we provide to you; 

g) To help with research and planning of new services. 

 

When you conduct a transaction on our website, as part of the process, we collect and store personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback and product reviews.

 

We will only use your personal data when legally permitted and with your consent. 

You are able to remove your consent at any time. Where we need to perform the contract between us; 

We have a contractual obligation.

We have a vital interest. 

We have a legitimate interest. 

c) Where we need to comply with a legal or regulatory obligation. 

 

How do we store, use, share and disclose your site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. We use the Order Information that the site collects generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by us (Midnight Mouse Suffolk) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Protect Your Information

The privacy and protection of your information is important to us. 

We will not use or share your information with anyone except as described in this Privacy Policy. 

Your information will be securely stored.

We use a secure, password protected network with strong passwords that are updated regularly and we securely destroy any record of personal data that we no longer need to carry out the services that you have requested. We use security software to protect the confidentiality of your personal information, (for example, our email address is secure and encrypted.)

We physically lock up any hard copies of data and keep securely. When paper copies are no longer needed, they will be shredded and then disposed of securely. Our professional practices limit access to confidential information, and restrict the use and disclosure of such information.

 

What is Data?

In this document, we adopt the same definitions as the GDPR, in particular:

Personal data 'means any information relating to an identified or identifiable natural personal ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person'.

Principal Bases for Processing Data

Consent: Site-visitor has given consent (opt-in) for us to use and process personal data 

to fulfil a service. 

 

Contract: the processing is necessary for a contract we have with you as the individual, or because you have asked us to take specific steps before entering into a contract (For example: when you collect your physical address to ship a product they purchased at our online shop).

 

Legal obligation: the processing is necessary for us to comply with the law 

(For example: collecting information in order to send it to tax authorities).

 

Legitimate interests: the processing is necessary for our legitimate interests, or the legitimate interests of a third party.

 

 

About Data and Storage Transfers

"Wix can store your site-visitors' data in a number of locations.

Your site-visitors ́ personal information may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).”

 

-Source: https://support.wix.com/en/article/preparing-your-wix-site-for-the-gdpr

 

How can you access your Information?

You can request access to all of your personally identifiable information maintained by us 

by sending an email to us via our email address: themidnightmousesuffolk@gmail.com

 Upon request, we offer you the ability to have inaccuracies corrected in your personally identifiable information and you can have this information corrected by us. 

 

Your Duty to Inform us of Changes

It is important that the personal data we hold about you is accurate and current. 

Please keep us informed if your personal data changes during your relationship with us.

 

Consent

By filling in your details onto when placing and confirming your requirements, you consent to the collection and use of your personal information as described in this Privacy Policy. We do not knowingly collect information fro anyone under the age of 18. If you become aware that a child has provided us with personal data, please contact us by email immediately at: themidnightmousesuffolk@gmail.com

 

If you are unable to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

 

Why are we providing you with this notice?

We pride ourselves on being transparent in our dealings with you at all times and sending you this notice is an example of that. In any event, we are obliged to provide you with the information contained in this notice so that you are aware of certain information about what we do with your data and further, what your rights are in relation to that data.

 

What Are Your Other Rights?

You also have these additional rights:

The right to be informed 

You always have the right to be informed that we are holding your data and that we are processing your data. You also have the right to receive other information that we have included in this privacy notice. 

 

The right of access 

You have a right to access your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

 

The right to rectification 

You also have the right of personal data that we hold about you to be rectified (corrected). This right enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us. 

 

The right to erasure 

The right to erasure (often referred to as the right to be forgotten) enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

 

The right to restrict processing 

This right enables you to ask us to suspend the processing of your personal data in the following circumstances: (a) if you want us to establish your data's accuracy; (b) where our use of the data is unlawful, but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend a legal claim; or (d) you have

objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it. 

 

The right to data portability 

You also have the right for your personal data to be sent (ported) to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

 

The right to object 

You have a right to object to us using your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular circumstances that makes you want to object to us (or the third party) processing your data on this ground as it impacts on your fundamental rights and freedoms. You always have the right to object to us using your personal data where we are processing your personal data for direct marketing purposes.

 

You are not required to pay any charge for exercising your rights. 

If you make a request, we have one month to respond to you.

Please contact us at themidnightmousesuffolk@gmail.com if you wish to make a request.

 

Changes to our Privacy Policy 

If our Privacy Policy or procedures change, we'll let you know by doing one (or more) of the following: (1) posting the changes on our social media pages, or (2) sending an email to you informing you about the changes. 

 

Effective Date

This Privacy Policy is effective from Friday 11th March 2022 and will be revised annually and

updated sooner if any changes are made.

 

Contact E-Mail address

You may contact us concerning this Privacy Policy at themidnightmousesuffolk@gmail.com

Our Cookies Policy

 

Last updated: Friday 11th March 2022

 

This Cookie Policy explains how Midnight Mouse Suffolk (“we”, “us”, “our”) uses cookies and similar technologies when you use our website (and its features) at www.midnightmousesuffolk.co.uk

This Cookie Policy describes what cookies are, the types that our website uses and why we use them, as well as your rights to control our use of these cookie types. 

 

What are Cookies? 

Cookies are small pieces of data stored on a website visitor's browser. 

They are typically used to keep track of the settings users have selected and actions that they have taken on a site. In accordance with data privacy regulations, we must inform you as a visitor to our website, set up through the platform of wix.com, that you are using cookies on our site. First-party cookies are set by the website you’re visiting; third-party cookies come from another website that’s running some of the content on your site.

 

Your Choices

Using the Wix.com Privacy Center, we have a cookie consent banner which will pop-up on the footer of our site to request your consent which you will see when entering the first page. 

This gives you as site-visitors the opportunity to accept or decline non-essential cookies on our website. Essential cookies cannot be disabled as they enable core functionality such as security, verification of identity and network management. You can opt-in or change your mind and opt-out at any time with our withdraw box. 

 

 

The Cookies that our site uses

Alongside Essential Cookies, our website has three advanced cookie settings: 

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In summary, our website provider wix.com uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Change or update your Cookies preferences at anytime

Cookie preferences are the types of cookies that users have enabled or disabled on a particular website or browser. Cookie preferences are often set through a cookie banner, cookie preference panel, or settings function. 

We have added a small cookie settings widget available across all pages on our website. This will let visitors access their cookie settings at any time, even after accepting or declining all.

 

Just as easy as it was to opt-in, you can opt out or change your preferences at any time using the box in the bottom right corner.

Also, if you want to check or update your cookie settings across your internet browser, there are lots of external information about how to do this through the web browser that you are using on their respective websites.