Thank you for shopping with us. We can’t wait for you to receive your Midnight Mouse order!
Once you have placed your order, we’ll send you a confirmation email to let you know we've received it.
Once it has been shipped, we’ll send you another email to let you know it’s on it’s way to you.
Most of our products are by us in Suffolk, United Kingdom. As a guide, we aim to have your order made and packed as quickly as we can - usually within 2 business days (Monday to Friday). During busier periods over Easter, autumn and Christmas, this may take slightly longer.
If you have not received your order within 10 business days since the order date, please contact us by email.
Orders are processed Monday-Friday.
Orders placed after 12pm (GMT/BST) are processed the next working day (excluding weekends).
Within the United Kingdom
All deliveries within England, Scotland and Wales are shipped via Royal Mail (excluding Northern Ireland and The Republic of Ireland).
Large Items: £4.25 (Cream Flower Buckets)
Orders will arrive within 3-5 working days from the dispatch confirmation email. Postal service delays beyond our control. We set our delivery prices based on weight and have created 2 delivery categories to offer honest pricing which reflects this. If your order is made up of items from across these categories, we will apply the highest group rate once to the entire order. This will be calculated automatically before you pay at the checkout so you will be able to view the delivery cost for your order before confirming with payment.
International Delivery and Exceptions
Currently, we only accept orders within England, Scotland and Wales.
We cannot accept orders from the Republic of Ireland, Northern Ireland or internationally.
We are really sorry about this and hope to continue working towards making this a future possibility.